Employee Assistant
Your ready-to-use AI Employee for scalable, high-accuracy HR support
Free up HR teams by automating employee support across policy questions, transactions, and multi-step workflows, in Microsoft Teams, Slack, web, or mobile, where your people already work.
The assistant resolves intent, checks policy, validates permissions, and either performs the action (tickets, leave, ServiceNow requests) or answers with references employees can trust, including from complex documents with tables, footnotes, and annexures.
Multilingual support, enterprise-grade security, and pay-per-use delivery with NDI help you improve speed, consistency, and satisfaction without another brittle portal project.
Outcomes HR and People Teams Measure
Figures below are cited examples, your baseline and targets are defined in discovery with HR, IT, and compliance stakeholders.
Higher HR efficiency
Enterprise programmes have reported large efficiency gains, e.g. Hitachi cites increasing HR efficiency by 70% with Ema in public commentary.
Faster, more precise handling
Fewer round-trips on policy and transactions; answers grounded in sources employees can verify.
Faster time-to-productivity
Stronger onboarding and self-service so new hires spend less time stuck on admin.
Transform employee experience when requests resolve faster, with governance, references, and traceability built in.
Business Benefits
Pay for outcomes-oriented workload, not shelfware. NDI runs the employee with you.
- Flexible pay-per-use aligned to HR workload and adoption curves.
- Fast ROI, measure deflection, handle time, and satisfaction with operational metrics.
- Policy-aligned automation, permissions, auditability, and references reduce “AI guesswork” risk.
Key Capabilities
From policy Q&A to ticket-ready actions, designed for regulated, complex HR estates.
HR policy assistance
Benefits, insurance, travel, leave, remote work, and other policies, answered with clear, reference-backed guidance.
Automated HR actions
Filing support requests, applying for leave, opening ServiceNow tickets, within roles and approval rules you define.
Complex, personalised policy answers
Handles band, location, and role-aware variations instead of one-size-fits-all snippets.
Document-grounded answers
Extracts and reasons over Word, PDF, tables, footnotes, and annexures so the assistant matches how HR actually publishes policy.
Multilingual workforce support
Makes the same governed answers accessible across languages where your teams operate.
Deep integrations
Slack, Microsoft Teams, ServiceNow, Jira, and web/mobile surfaces, meeting employees in their flow of work.
How It Works
Employees ask naturally; the assistant does the verification work before it acts.
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1
Employee asks or requests an action
Via Teams, Slack, or web, using everyday language rather than form-tree navigation.
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2
Intent, policy check, and permissions
The assistant validates what the employee is allowed to do before it answers or executes.
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3
Execute or explain
File the ticket, start leave, update HR systems, or return an answer with credible references.
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4
Personalised by profile and history
Uses employee context safely so guidance matches their situation, not a generic FAQ.
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5
Measure and improve
Track deflection, resolution quality, and risky topics; refine policies, content, and guardrails continuously.
Commercial model
Consumption-based pricing aligns cost to successful automation and adoption. NDI delivers integrations, content governance, incident handling, and model supervision, not a one-off handoff.
Proven Impact
Public commentary from enterprise HR leadership, your journey should be validated against your own HRIS, policies, and risk posture.
70%
HR efficiency (cited)
This is our first baby step in a bold 3-year journey to transform the employee experience with a network of AI agents.
Hitachi is increasing HR efficiency by 70% with Ema.
Amee Desjourdy
CHRO, Hitachi
Quote and figure as shared in vendor-facing materials for Employee Assistant powered by Ema. NDI implements and operates Employee Assistant programmes including integrations and governance.
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