IT Helpdesk Assistant
First-line IT support that never sleeps.
Business Benefits
- First-line tickets resolved without an engineer
- 24/7 first-line support
- Faster mean time to resolution
- Lower support cost per user
Key Features
- Resolves common IT issues and password resets
- Triages and routes tickets to the right team
- Guides users through troubleshooting steps
- Checks device, account and network state before escalating
- Tracks resolution and keeps users informed
Interaction Channels and Integrations
Connects to
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Jira
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ServiceNow
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Microsoft Entra ID
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MS Teams
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Playwright Browser
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TypeSafe (Jev)
User Interaction Channels
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Microsoft 365 E-Mail
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Google Workspace E-Mail
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Google Chat (Read, Reply)
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WebChat (Widget)
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Slack
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Microsoft Teams (Chat)
At a Glance
Trigger
a user reports an IT problem
Human in the loop
none — resolves first line; escalates the rest
Modelled time saving
76% across 5 core processes
Most tickets close themselves, and engineers handle only what truly needs them.
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