Multi-Channel Front Office Assistant
One front desk. Every channel. Always on.
Business Benefits
- Routine enquiries resolved at the front door, before they reach a queue
- Every escalation arrives with intent and context already captured
- One consistent brand voice across phone, mail, chat and messaging
- Coverage extends to nights and weekends without added headcount
Key Features
- Handles inbound requests across phone, e-mail, web chat and messaging from a single agent
- Routes and escalates complex cases to the right human team with full context
- Answers FAQs, captures intent and qualifies enquiries 24/7
- Logs every interaction and updates records automatically
- Maintains consistent tone and brand voice on every channel
Interaction Channels and Integrations
Connects to
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HubSpot
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Salesforce
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Jira
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ServiceNow
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TypeSafe (Jev)
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Cloudflare Clef
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SubQ Snap
User Interaction Channels
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Microsoft 365 E-Mail
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Google Workspace E-Mail
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Google Chat (Read, Reply)
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Telegram
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WhatsApp
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Twilio Voice
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Twilio SMS
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WebChat (Widget)
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IP Phone System (SIP)
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Microsoft Teams Telephony
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ElevenLabs
At a Glance
Trigger
inbound contact on any channel
Human in the loop
none — answers live; complex cases route to a person
Modelled time saving
72% across 5 core processes
Customers get an instant answer on whatever channel they use, and the team stops absorbing repetitive tickets.
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