Multi-Channel Front Office Assistant
One front desk. Every channel. Always on.
Business Benefits
- Up to 70% of routine enquiries resolved without human handoff
- First-response time cut from hours to seconds
- 24/7 coverage with no added headcount
- Higher CSAT through consistent, instant service
Key Features
- Handles inbound requests across phone, email, web chat and messaging from a single agent
- Routes and escalates complex cases to the right human team with full context
- Answers FAQs, captures intent and qualifies enquiries 24/7
- Logs every interaction and updates records automatically
- Maintains consistent tone and brand voice on every channel
Interaction Channels and Integrations
Connects to
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CRM (Salesforce, HubSpot)
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Ticketing / helpdesk systems
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Telephony / contact-centre platform
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Knowledge base
User Interaction Channels
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Web chat & website widget
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Email
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Voice / phone
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WhatsApp & SMS
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