Customer Care Assistant
Every customer heard, every issue handled.
Business Benefits
- Cases close on first contact instead of waiting for an agent lookup
- Order, account and status questions answered from the system of record
- Complaints de-escalated and routed with the full history attached
- Satisfaction signals captured on every case, not sampled
Key Features
- Resolves service requests and complaints across channels
- Provides order, account and status updates instantly
- Proactively follows up on open cases
- De-escalates and routes sensitive issues to humans
- Captures feedback and satisfaction signals
Interaction Channels and Integrations
Connects to
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HubSpot
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Salesforce
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Jira
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ServiceNow
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SAP
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TypeSafe (Jev)
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Cloudflare Clef
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SubQ Snap
User Interaction Channels
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Microsoft 365 E-Mail
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Google Workspace E-Mail
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Google Chat (Read, Reply)
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WhatsApp
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Twilio Voice
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Twilio SMS
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WebChat (Widget)
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ElevenLabs
At a Glance
Trigger
a service request or complaint arrives
Human in the loop
none — resolves live; complaints route to an agent
Modelled time saving
66% across 5 core processes
Response times drop sharply and customers are looked after around the clock.
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