Citizen Dialogue Assistant
Public services, accessible to everyone, anytime.
Business Benefits
- Substantially reduced call-centre load
- Faster processing of routine requests
- Improved accessibility and satisfaction
- Round-the-clock public service availability
Key Features
- Answers citizen enquiries on public services and procedures
- Guides users through forms and applications step by step
- Provides multilingual, accessible support
- Routes complex cases to the right department
- Operates within data-protection and compliance rules
Interaction Channels and Integrations
Connects to
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Google Drive
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MS SharePoint
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Jira
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ServiceNow
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Playwright Browser
User Interaction Channels
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Microsoft 365 E-Mail
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Google Workspace E-Mail
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Google Chat (Read, Reply)
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Twilio Voice
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WebChat (Widget)
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ElevenLabs
At a Glance
Trigger
a citizen enquiry arrives
Human in the loop
none — answers live; complex cases route to a department
Modelled time saving
66% across 5 core processes
Citizens get clear answers immediately instead of waiting in a phone queue.
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