Interaction Quality Analyst
Every interaction from your own team, reviewed and scored.
Business Benefits
- 100% interaction coverage
- Consistent quality scoring
- Targeted coaching
- Coaching aimed at what actually went wrong
Key Features
- Reviews and scores agent and assistant interactions
- Assesses quality, compliance and tone
- Flags issues for attention
- Surfaces coaching opportunities
- Provides consistent QA at scale
Interaction Channels and Integrations
Connects to
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Fireflies
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TypeSafe (Jev)
User Interaction Channels
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Microsoft 365 E-Mail
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Google Workspace E-Mail
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Google Chat (Read, Reply)
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WebChat (Widget)
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Slack
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Microsoft Teams (Chat)
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Realtime Voice Listener (Chat Transcription) - Chat
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IP Phone System (SIP)
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Microsoft Teams Telephony
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ElevenLabs
At a Glance
Trigger
an interaction is completed
Human in the loop
a team lead reviews every score before coaching
Modelled time saving
69% across 5 core processes
Every interaction is reviewed, not just a sample — coaching is sharper.
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