New Digital Intelligence

Technology

An overview of our partnerships and the technologies we use to optimize customer interactions through generative AI.

Enterprise Bot

We are a strategic partner of Enterprise Bot , a leading platform for transforming customer conversations with GenAI based on ChatGPT.

Functionality

Unlock the power of conversation automation by connecting your knowledge bases, data and documents to ChatGPT or other LLMs

Enable and automate a powerful natural language client dialogue using all available Enterprise contents and continuously evolve quality and data sources

Data Sourcing

Dialogue Management

Operation Support

Optimization

Data Sourcing

Connect data

Automated creation and maintenance of data connections to various source systems.

Index data

Creating and maintaining high quality index for superior information retrieval.

Search data

Search and retrieve information and document links/position

Dialogue Management

Manage workflow

Create and maintain workflows for intent-based communications with no-code environment

Create Natural Dialogue

Manage and maintain the dialogue over GenAI platform

Communicate over E-Mail

Convert the dialogue contents into e-mail format and manage integration

Communicate over Chat

Convert the dialogue contents into chat format and manage integration

Communicate over Phone

Convert the dialogue contents into phone format and manage integration

Operation Support

Monitor & Report

Store and automatically evaluate and report on client conversations

Secure Data

Provide mechanism for compliant and secure data handling

Optimization

Train dialogue

Train the model based on client and employee feedback for continuous quality improvement

Evolve content

Identify content quality improvement opportunities and manage

technical structure

Enterprise Bot’s patent-pending DocBrain technology automates data processing and management, ensuring all answers are limited to your organisation’s data while leveraging the best of ChatGPT.

Enterprise bot Technical Architecture

Data Connectors

Web Server

Database (Rest API)

SAP

ServiceNow

Salesforce

UI Path

Microsoft 365 - Mail

Microsoft 365 - SharePoint

Wiki

Jira

Other

Core components

Chat

Mail

Phone

Customer satisfaction

Enterprise Bot was able to help many satisfied customers make their customer interactions even more efficient. Let us convince you and book a free demo here .

G2 review

Comprehensive conversational Ai product with extra-ordinary customer service from Enterprise Bot

G2 review

Most agile and accurate automatic suite

Gartner peer insights review

It takes a ay a lot of customer support

Gartner peer insights review

Strong business sense and in-depth technical knowledge with quick turnaround

Capterra review

I highly appreciate the quality of the tool and its capability to understand the intent of a customer email

Capterra review

Quick turnaround time in delivering a working solution. The solutions growth with our needs. The team supports us when needed

Capterra review

We were able to adapt the software to our specific needs. And streamlined and be solution oriented.

EMA

Universal AI Employees and Assistants

EMA brings their patented GenerativeWorkflowEngineâ„¢, into our service portfolio. This engine allows for the simplification and efficient automation of complex workflows.

As a universal AI employee, EMA can take on any task through simple conversations, whether standardized or specialized:

EMA enables the automation of many business processes by activating specialized AI personas, from managing customer inquiries to automating and executing workflows.
EMA integrates seamlessly with hundreds of enterprise applications, delivering answers and solutions in direct dialogue.

 

EmaFusionâ„¢

EMA’s EmaFusion™ technology combines the most powerful public and private AI models depending on the use case and need, to maximize accuracy and minimize costs. Here, industry-specific, proprietary AI models provide particularly detailed and in-depth answers and solutions in all areas.

Information Retrieval and Learning

EMA uses an advanced proprietary Vector database for fast and efficient information retrieval and a leading learning system to quickly adapt to the specific tasks and learn from data and users input. EMA frequently reaches 110% of human level performance in certain tasks after less than 4 weeks of learning

NDI and EMA

By integrating EMA into our offering, our customers can benefit from a holistic AI solution that enhances both operational efficiency and strategic decision-making.

As an authorized Microsoft Partner, we rely on Microsoft Copilot, Copilot Studio, and Power Automate as valuable tools to enhance our clients’ productivity and create new opportunities.

By integrating these technologies, we bring generative AI and automation together to optimize your processes.

Lets build your smart assistant(s) together

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