Technology
An overview of our partnerships and the technologies we use to optimize customer interactions through generative AI.
Enterprise Bot
We are a strategic partner of Enterprise Bot , a leading platform for transforming customer conversations with GenAI based on ChatGPT.
Functionality
Enable and automate a powerful natural language client dialogue using all available Enterprise contents and continuously evolve quality and data sources
Data Sourcing
Dialogue Management
Operation Support
Optimization
Data Sourcing
Connect data
Automated creation and maintenance of data connections to various source systems.
Index data
Creating and maintaining high quality index for superior information retrieval.
Search data
Search and retrieve information and document links/position
Dialogue Management
Manage workflow
Create and maintain workflows for intent-based communications with no-code environment
Create Natural Dialogue
Manage and maintain the dialogue over GenAI platform
Communicate over E-Mail
Convert the dialogue contents into e-mail format and manage integration
Communicate over Chat
Convert the dialogue contents into chat format and manage integration
Communicate over Phone
Convert the dialogue contents into phone format and manage integration
Operation Support
Monitor & Report
Store and automatically evaluate and report on client conversations
Secure Data
Provide mechanism for compliant and secure data handling
Optimization
Train dialogue
Train the model based on client and employee feedback for continuous quality improvement
Evolve content
Identify content quality improvement opportunities and manage
technical structure
Enterprise Bot’s patent-pending DocBrain technology automates data processing and management, ensuring all answers are limited to your organisation’s data while leveraging the best of ChatGPT.
Enterprise bot Technical Architecture
Data Connectors
Web Server
Database (Rest API)
SAP
ServiceNow
Salesforce
UI Path
Microsoft 365 - Mail
Microsoft 365 - SharePoint
Wiki
Jira
Other
Core components
Chat
- Slack
- Teams
- FB Messenger
- Web-Site Chat
- Whats-App
- Microsoft 365
- Google Mail
Phone
- Avaya
- Genesys
- Teams
Customer satisfaction
Enterprise Bot was able to help many satisfied customers make their customer interactions even more efficient. Let us convince you and book a free demo here .
EMA
Universal AI Employees and Assistants
EMA brings their patented GenerativeWorkflowEngine™, into our service portfolio. This engine allows for the simplification and efficient automation of complex workflows.
As a universal AI employee, EMA can take on any task through simple conversations, whether standardized or specialized:
EMA enables the automation of many business processes by activating specialized AI personas, from managing customer inquiries to automating and executing workflows.
EMA integrates seamlessly with hundreds of enterprise applications, delivering answers and solutions in direct dialogue.
EmaFusion™
EMA’s EmaFusion™ technology combines the most powerful public and private AI models depending on the use case and need, to maximize accuracy and minimize costs. Here, industry-specific, proprietary AI models provide particularly detailed and in-depth answers and solutions in all areas.
Information Retrieval and Learning
EMA uses an advanced proprietary Vector database for fast and efficient information retrieval and a leading learning system to quickly adapt to the specific tasks and learn from data and users input. EMA frequently reaches 110% of human level performance in certain tasks after less than 4 weeks of learning
NDI and EMA
By integrating EMA into our offering, our customers can benefit from a holistic AI solution that enhances both operational efficiency and strategic decision-making.
As an authorized Microsoft Partner, we rely on Microsoft Copilot, Copilot Studio, and Power Automate as valuable tools to enhance our clients’ productivity and create new opportunities.
By integrating these technologies, we bring generative AI and automation together to optimize your processes.