Services
Our Generative AI Services
We provide a complete set of services for implementing and operating Generative AI solutions to provide the best possible benefit for your organisation.
Generative AI
Assessment
&
Design
Generative AI
Implementation
&
Integration
Generative AI
Monitoring
&
Operations
Generative AI
Training
&
Education
Generative AI Compliance
&
Legal Services
Generative AI Assessment and Design
- Opportunity assessment
- Use case prioritization
- Demo and showcase build
- Minimal viable product (MVP) build
- Business case development
- Implementation plan
- Organizational Concept
- Technology platform and vendor selection
- Technical high-level and low-level design
- Process design (special focus on content)
- Program and change management
- Security and compliance assessment and design
Assets and Accelerators
- NDI GenAI Business Case Model
- NDI GenAI Opportunity Assessment
- NDI GenAI Mission Control
- NDI GenAI Incubation Lab
- NDI GenAI GenAI technology market map
Generative AI Implementation & Integration
- Core System Implementation
- Core system setup
- Client side implementation
- User access provisioning
- Integration
- Frontend Integration (Website, Communication Channels)
- Backend Integration (Databases, ERP, file systems)
- Model Training and Improvement
- Collect and evaluate customer feedback
- Run sentiment analysis of client-chatbot interactions
- Based on customer feedback and sentiment analysis, and in agreement with the client, adjust chatbot settings, human agent handoff events, chatbot hyperparameters, etc.
- Content Adaptation
- Initial Model Training and Enablement
- Chatbot training data gathering (website content, additional product documentation, golden Q&A source, …)
- Validation set development (Questions and Golden Answers)
- Setting of parameters (temperature, …)
- Definition of prompts and instructions
- Hypercare (review of chatbot-client interactions by a live agent)
Assets and Accelerators
- NDI Content Wizard
- NDI Validation Wizard
Generative AI Monitoring & Operations
- Monitoring & Reporting
- Realtime monitoring
- Non-Realtime monitoring
- Configurable Reporting (Scheduled, on-demand)
- Content management
- Website content (and other supplementary content sources if applicable) gap identification
- Maintenance of “Questions and Golden Answers” database
- Model Training and Development
- Customer feedback evaluation
- Sentiment analysis evaluation
- Fine Tuning
- Technology Maintenance
- Patches (Security, other)
- Minor Releases
- Major Releases
- Platform migrations (architecture change)
Assets and Accelerators
- NDI GenAI Monitoring Suite
Generative AI Training and Education
- Qualification requirements assessment
- Training plan development
- Online trainings
- Custom training development
Generative AI Compliance and Legal Services
The complexity of AI regulations and compliance can be challenging. Whether your organisation is a tech-centric entity with AI at its core, or uses AI tools for specific operational processes, understanding all facets of AI Compliance is critical.
That’s why at NDI, we have partnered exclusively with Bird & Bird, leaders in legal advice for generative AI, to provide you with expert legal services.
Oliver Belitz, Tech Lawyer at Bird & Bird explains their approach to Legal Services and AI compliance
As a Tech Lawyer at Bird & Bird, specialising in generative AI, I’m here to help navigate the range of legal challenges that the integration of generative AI can bring.
Our services extend beyond traditional legal advice to offer a holistic legal consultation covering all areas crucial for AI Compliance. This includes regulatory matters such as the AI Act, contract law, intellectual property, and data protection.
Our comprehensive approach ensures your organisation can effectively mitigate potential risks and liabilities associated with deploying cutting-edge technologies such as generative AI.
At Bird & Bird, we address critical questions pertinent to your specific sector and use case, including:
- Who owns the output of an AI-generated image that your organisation wants to use commercially and publicly?
- What data can be utilised to fine-tune an open-source model within your organisation?
- What data should employees be permitted to input into AI tools, considering the contractual framework of those tools?
- How can a tailored Use Policy best manage your employees’ AI usage, in line with your organisation’s risk appetite?
- What considerations are necessary in contracts with AI providers, whether terms of use or individually negotiated contracts?
- Do your existing customer agreements need amendments if AI-generated output is part of your service offering
Additionally, our services extend to assisting businesses across various sectors and sizes in preparing for the implications of the EU AI Act. Are you questioning whether your tool’s usage falls under the AI Act’s regulations? Wondering about the immediate steps you should take? We will collaborate with you to formulate a strategy for AI Act compliance, ensuring you are fully prepared.
Our deep technical understanding of AI, combined with our extensive legal expertise, enables us to provide tailored legal advice that ensures your business navigates the AI landscape with confidence and compliance.
In partnership with NDI, we integrate our legal support seamlessly with NDI’s technological solutions, ensuring that our joint customers receive cohesive and comprehensive support tailored to their specific needs.
Oliver’s Background and Bird & Bird’s Network
Oliver Belitz
Oliver provides guidance on both German and EU harmonised law. Leveraging Bird & Bird's expansive international network, which includes more than 1,450 lawyers across 22 countries and partnerships in an additional 170 jurisdictions, he can efficiently manage legal matters from any nation, or oversee cross-border international projects, all while serving as your sole point of contact.