Partners & Technologies

An overview of our partnerships and the technologies we use to optimize customer interactions through generative AI.

EMA

Universal AI Employees and Assistants

EMA brings their patented GenerativeWorkflowEngine™, into our service portfolio. This engine allows for the simplification and efficient automation of complex workflows.

As a universal AI employee, EMA can take on any task through simple conversations, whether standardized or specialized: EMA enables the automation of many business processes by activating specialized AI personas, from managing customer inquiries to automating and executing workflows. EMA integrates seamlessly with hundreds of enterprise applications, delivering answers and solutions in direct dialogue.

EmaFusion™

EMA’s EmaFusion™ technology combines the most powerful public and private AI models depending on the use case and need, to maximize accuracy and minimize costs. Here, industry-specific, proprietary AI models provide particularly detailed and in-depth answers and solutions in all areas.

Information Retrieval and Learning

EMA uses an advanced proprietary Vector database for fast and efficient information retrieval and a leading learning system to quickly adapt to the specific tasks and learn from data and users input. EMA frequently reaches 110% of human level performance in certain tasks after less than 4 weeks of learning

NDI and EMA

By integrating EMA into our offering, our customers can benefit from a holistic AI solution that enhances both operational efficiency and strategic decision-making.

Enterprise Bot

We are a strategic partner of Enterprise Bot , a leading platform for transforming customer conversations with GenAI based on ChatGPT.

Functionality

Unlock the power of conversation automation by connecting your knowledge bases, data and documents to ChatGPT or other LLMs

Enable and automate a powerful natural language client dialogue using all available Enterprise contents and continuously evolve quality and data sources

Data Sourcing

Dialogue Management

Operation Support

Optimization

Core components

Bird & Bird

Generative AI Compliance and Legal Services

The complexity of AI regulations and compliance can be challenging. Whether your organisation is a tech-centric entity with AI at its core, or uses AI tools for specific operational processes, understanding all facets of AI Compliance is critical.

That’s why at NDI, we have partnered exclusively with Bird & Bird, leaders in legal advice for generative AI, to provide you with expert legal services.

Oliver Belitz, Tech Lawyer at Bird & Bird explains their approach to Legal Services and AI compliance

“As a Tech Lawyer at Bird & Bird, specialising in generative AI, I’m here to help navigate the range of legal challenges that the integration of generative AI can bring.

Our services extend beyond traditional legal advice to offer a holistic legal consultation covering all areas crucial for AI Compliance. This includes regulatory matters such as the AI Act, contract law, intellectual property, and data protection.

Our comprehensive approach ensures your organisation can effectively mitigate potential risks and liabilities associated with deploying cutting-edge technologies such as generative AI.

At Bird & Bird, we address critical questions pertinent to your specific sector and use case, including:

Who owns the output of an AI-generated image that your organisation wants to use commercially and publicly?
What data can be utilised to fine-tune an open-source model within your organisation?
What data should employees be permitted to input into AI tools, considering the contractual framework of those tools?
How can a tailored Use Policy best manage your employees’ AI usage, in line with your organisation’s risk appetite?
What considerations are necessary in contracts with AI providers, whether terms of use or individually negotiated contracts?
Do your existing customer agreements need amendments if AI-generated output is part of your service offering

Additionally, our services extend to assisting businesses across various sectors and sizes in preparing for the implications of the EU AI Act. Are you questioning whether your tool’s usage falls under the AI Act’s regulations? Wondering about the immediate steps you should take? We will collaborate with you to formulate a strategy for AI Act compliance, ensuring you are fully prepared.

Our deep technical understanding of AI, combined with our extensive legal expertise, enables us to provide tailored legal advice that ensures your business navigates the AI landscape with confidence and compliance.

In partnership with NDI, we integrate our legal support seamlessly with NDI’s technological solutions, ensuring that our joint customers receive cohesive and comprehensive support tailored to their specific needs.”

Oliver Belitz

Oliver provides guidance on both German and EU harmonised law. Leveraging Bird & Bird's expansive international network, which includes more than 1,450 lawyers across 22 countries and partnerships in an additional 170 jurisdictions, he can efficiently manage legal matters from any nation, or oversee cross-border international projects, all while serving as your sole point of contact.

As an authorized Microsoft Partner, we rely on Microsoft Copilot, Copilot Studio, and Power Automate as valuable tools to enhance our clients’ productivity and create new opportunities. By integrating these technologies, we bring generative AI and automation together to optimize your processes.