Front Office Agent Trainer
Quality assurance and coaching for every agent interaction.
Business Benefits
- 100% interaction coverage
- Consistent quality scoring
- Targeted coaching
- Better compliance and tone
Key Features
- Reviews and scores agent and assistant interactions
- Assesses quality, compliance and tone
- Flags issues for attention
- Surfaces coaching opportunities
- Provides consistent QA at scale
Interaction Channels and Integrations
Connects to
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Contact centre platform
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Interaction recordings
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Quality / coaching tools
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Knowledge base
User Interaction Channels
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QA dashboard
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E-mail
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Chat
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